Refund Policy

Refund Policy

We have a 3-days return policy, which means you have three days after receiving your item to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@velvetpartystore.com or WhatsApp at +97317263298; if your return is accepted, we will arrange to collect it back from your address, and for that, please note you need to pay for the shipping charges.

Damages and issues
Please take a look at your order when you get it and let us know immediately if the item is defective or damaged or if you received the wrong item, so we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

You can always contact us for any questions at info@velvetpartystore.com or WhatsApp at +97317263298